1) What is the return policy?
You may return a product within 14 days from receipt.
The Fashion.gr offers you the following options:
A) Exchange*. We will do our best to exchange the returned product whether this was defective (same code, different size or color), or if you received the wrong code, or it is not the right size for you. For the best service, we advise that within 24 hours from receipt, you inform us on your wish to exchange the product.
B) Reimbursement to your chosen bank account or to your Paypal account through which you paid or the credit card you charged, within 30 calendar days from the receipt of the returned product.
C) Credit of the value of the returned item to your e-shop account in order to use of it during your next purchase and ensure the Fashion.gr e-bonus loyal customer rights. The amount will be credited within three days from the receipt of the returned item to our warehouse).
*Note: In the case exchange is not possible due to lack of availability for the requested item, we will contact you offering you the choices B and C.
All the returned products should be in their original quality state and labels should not have been removed. Please note that for reasons of hygiene, you may not return swimsuits, leggings, tights and earrings if these have been removed from their original packaging
All products returned to the Fashion.gr warehouse, go through a very careful examination.
The responsibility for returning the product to the Fashion.gr warehouses is exclusively that of the customer. This is why you should make sure the product is properly packaged when returned.
The returned items should be sent to the following address:
64, Karakoulouksi, 18450
2) What is the return procedure for a product?
From the product’s receipt date you have 14 days at your disposal to decide whether you wish to return it.
You are reminded that when returning a product we must be aware of the invoice number, the product’s code as well as your wish for Exchange, Reimbursement or Credit, so that we may satisfy your request in the most accurate way and as soon as possible.
From the time you send the product, fashion.gr will receive it within 1-2 working days if you are returning it from Greece with courier. In case you chose other carriers we cannot guarantee the receipt time of the returned products. After receipt, we will immediately examine your request and notify you via e-mail on the actions taken.
Note: all items should be returned in their original quality condition and the labels should not have been removed. In case we note a non expected default on the item during quality control, Customer Service will contact you regarding the appropriate procedure.
Thank you very much,